Golden Glo

Return policy

Last updated September 14, 2022

For U.S orders:

To return any item(s) using a prepaid shipping label, please email us at hello@goldenglotans.com with the following subject line: “REFUND – ORDER #12345678”.

In the body of the email, please include the product(s) you would like to return and the reason(s), and our customer service team will take care of the rest.

Once you receive the label from our team, please affix the printed prepaid return label to the outside of the box and ship it back to us (drop at the relevant carrier based on the printed label).

We’ll process your return as soon as we receive it. If the returned items are compliant with our return policy, as listed below, we will refund your order automatically (shipping costs excluded). If not, we will contact you and be more than happy to solve any issues and make it right for you.

  • All of our products can be returned or exchanged within 30 days of the purchase date.
  • This policy is only valid for orders made through goldenglotans.shop  website Items purchased from other retailers cannot be returned or exchanged on our website
  • In order to be eligible for a refund or exchange – all products must be returned, whether damaged, partially used, or unopened

If you experience any problems in downloading your return label, please reach out to hello@goldenglotans.com with your order number, the products you’d like to exchange or return, and a short explanation of the reason, and we’ll take care of the rest.

P.S. returned products will be donated to Project Beauty Share, a non profit that provides cosmetic products to women in need.

For International orders:

In order to return your order please send it back to us via a traceable method to the address written below. Please make sure to keep the tracking information should we need it for tracking purposes.

We’ll process your return as soon as we receive it. If the returned items are compliant with our return policy, as listed below, we will refund your order automatically (shipping costs excluded). If not, we will contact you and be more than happy to solve any issues and make it right for you.

  • All of our products can be returned or exchanged within 60 days of the purchase date.
  • This policy is only valid for orders made through goldenglotans.shop Items purchased from other retailers cannot be returned or exchanged on our website
  • In order to be eligible for a refund or exchange – all products must be returned, whether damaged, partially used, or unopened.

Send your item via a traceable method to the following address:

Golden glo 

256 S Robertson Blvd. Suite 35 

Beverly Hills, CA 90211

Sorry, we can’t accept COD deliveries.